Returns & Exchanges
At XtraSure, we stand behind our products with a 30-day satisfaction guarantee, ensuring a risk-free shopping experience for every customer. If you are not completely satisfied with your purchase, we offer a straightforward process for returns and exchanges on all eligible items.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Print and Pack
Download your prepaid shipping label and securely place the items in their original packaging, ensuring all tags and accessories are included.
Ship the Package
Drop off your parcel at any authorized carrier location or schedule a pickup to send the items back to our processing center.
Receive Your Refund
Once our team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing